Shipping & Handling
At Raccsy, we strive to get your orders out fast so you can rock your raccoon spirit ASAP! For any questions regarding shipping, please contact us at Support@Raccsy.com or call our hotline at (866) 410-9558.
1. HANDLING TIME
Ready to Ship Within 1–3 Business Days (This timeframe begins after order processing starts and refers to the period before the item is handed over to the shipping carrier.)
2. SHIPPING RATES & SHIPPING TIME
We ship from our US warehouse. Tracking information will be provided for all orders. Delivery is typically handled by USPS, UPS, or DHL, depending on your location and the service selected.
| DESTINATION | ESTIMATED TRANSIT TIME | ESTIMATED DELIVERY TIME | SHIPPING CARRIER |
|---|---|---|---|
| US & Canada | 3 - 7 business days | 4 - 10 business days | USPS / UPS |
| International Shipping | 7 - 10 business days | 8 - 13 business days | DHL |
Note:
- Estimated Delivery Time = Handling Time (approx. 24 hours) + Estimated Transit Time.
- A 'business day' is considered Monday - Friday and excludes public holidays and weekends.
3. SHIPPING RATES
Shipping costs are based on your order value:
| Order Value | US Shipping Cost | International Shipping Costs |
|---|---|---|
| Below $29.49 | $6.99 | $11.99 |
| $29.5 - $49.49 | $9.99 | $17.99 |
| $49.5 - $99.99 | $11.99 | $24.99 |
| Above $100 | $14.99 | $31.99 |
For calculated shipping rates: In some cases, shipping charges for your order will be calculated based on weight and destination and displayed accurately at checkout.
Please note:
- The time frames above apply to orders using standard shipping methods.
- The majority of our orders are processed and shipped within the estimated time frame. However, these periods are approximate and can vary in individual cases. Some items or orders may require a longer processing and/or delivery time frame due to stock availability, customization, or unforeseen circumstances.
4. SHIPPING COUNTRY RESTRICTIONS
Due to international shipping regulations and carrier limitations, we currently cannot ship products to the following countries:
| Afghanistan | Northern Mariana Islands |
|---|---|
| Antigua and Barbuda | Mauritania |
| Anguilla | Mauritius |
| Angola | Maldives |
| Antarctica | Malawi |
| American Samoa | Mozambique |
| Aland Islands | Namibia |
| Azerbaijan | Niger |
| Burkina Faso | Norfolk Island |
| Bahrain | Nigeria |
| Burundi | Nauru |
| Benin | Niue |
| Brunei Darussalam | Oman |
| Bonaire, Sint Eustatius and Saba | French Polynesia |
| Bouvet Island | Papua New Guinea |
| Botswana | Pakistan |
| Cocos (Keeling) Islands | Pitcairn |
| Congo, the Democratic Republic of the | Palestine, State of |
| Central African Republic | Palau |
| Congo | Qatar |
| Cote d'Ivoire | Re'union |
| Cook Islands | Rwanda |
| Cameroon | Saudi Arabia |
| Cura§ao | Solomon Islands |
| Christmas Island | Seychelles |
| Djibouti | Sudan |
| Western Sahara | Svalbard and Jan Mayen |
| Eritrea | Sierra Leone |
| Ethiopia | San Marino |
| Fiji | Somalia |
| Falkland Islands (Malvinas) | Suriname |
| Micronesia, Federated States of | South Sudan |
| Faroe Islands | Sao Tome and Principe |
| Gabon | Syrian Arab Republic |
| Ghana | Swaziland |
| Greenland | Turks and Caicos Islands |
| Gambia | Chad |
| Heard Island and McDonald Islands | French Southern Territories |
| Haiti | Togo |
| Isle of Man | Tajikistan |
| British Indian Ocean Territory | Tokelau |
| Iraq | Timor-Leste |
| Islamic Republic of Iran | Turkmenistan |
| Jordan | Tonga |
| Kenya | Trinidad and Tobago |
| Kyrgyzstan | Tuvalu |
| Kiribati | Tanzania, United Republic of |
| Comoros | Uganda |
| Democratic People's Republic of Korea | Uzbekistan |
| Kuwait | Bolivarian Republic of Venezuela |
| Cayman Islands | Vanuatu |
| Kazakhstan | Samoa |
| Lebanon | Yemen |
| Sri Lanka | Mayotte |
| Liberia | Zambia |
For more information or specific queries please contact our support team.
5. ORDER TRACKING
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status online. Please allow up to 48 hours for the tracking information to become active and visible in the carrier's system.
If you do not receive an order confirmation or shipping notification email, please check your email's SPAM/JUNK folder before contacting us.
You can track your order using the provided tracking number on the carrier's website (e.g., USPS.com, UPS.com, DHL.com). If your order tracking has not been updated or if the delivery is past the estimated arrival date, please contact us at Support@Raccsy.com or (866) 410-9558, and we will investigate for you.
6. CUSTOMS RULES (International Orders)
Orders being shipped outside of the United States may be subject to import duties, taxes, and customs clearance fees levied by the destination country. These fees are determined and imposed by the local customs authorities and are not charged by Raccsy.
- Customer Responsibility: Payment of any such duties, taxes, or fees is the responsibility of the recipient.
- Checkout Notification: We may indicate during checkout for international orders that these potential fees could apply. This is also often noted in the order confirmation email.
- Gift Wrap: Selecting a gift wrap option will not prevent potential customs fees.
- Refunds: Raccsy cannot refund customs fees, as we do not collect them. For any issues regarding customs charges, please contact your local customs office directly. Please note for International Shipments:
- Delivery Times Not Guaranteed: International shipping times are estimates and are not guaranteed. Customs clearance procedures can cause significant delays beyond our original estimates. These delays are outside of Raccsy's control.
- Contact Information: To facilitate customs clearance, please ensure you provide an accurate local phone number and email address where you can be reached by the carrier or customs officials.
- Import Requirements: We recommend checking with your local customs authorities beforehand to understand your country's specific import regulations and potential costs. How to help ensure speedy delivery:
- Provide complete and correct payment information.
- Provide complete and accurate delivery and billing addresses (including apartment/suite numbers if applicable). For more information or specific queries that are not answered on this page, please contact our support team at Support@Raccsy.com or call us at (866) 410-9558.