Raccsy
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Return & Refund Policy

We hope you love what you've ordered! But just in case you're not satisfied with the products and the reasons are from us, we've made the return/refund and exchange process easy for you. For any questions, please contact us at Support@Raccsy.com or call our hotline at (866) 410-9558.

1. When can things be returned?

You have a maximum of 30 days to make returns after you receive the package. You must send back and postmark your return packages within 30 days after the delivery date. Within these 30 days, we will provide a free return if your product meets the criteria for an eligible returned item (see Section 2). We cannot offer a return if 30 days have passed since you received your purchase, regardless of the reason.

2. What items can be returned free and in which condition?

We support free returns with shipping costs covered by Raccsy in the following situations, provided that the items meet the required conditions outlined in Section 3:

  • Manufacturer faults
  • Arrived damaged
  • Didn’t match the description
  • Quality wasn’t as described
  • Received wrong item

3. Required condition of returning items

  • Items should be unused, unaltered, with no damage or signs of use outside of the listed item condition or how it was received.
  • Return all original product packaging, including boxes, UPCs, bags, or any items used to wrap and protect the item.
  • Items must have original tags, labels, or any accompanying materials in the state that they were originally included.

4. What items cannot be returned?

Please note that due to the nature of our products, personalized or custom-made items are non-returnable and non-refundable, except in cases where the item is defective, damaged, or incorrect due to our error.

In addition, returns or refunds are generally not accepted under the following circumstances:

  • Your return request is initiated more than 30 days after the delivery date.
  • The product was damaged due to customer misuse, neglect, or improper care.
  • Items are returned without prior authorization from our customer service team (RMA required).
  • The item shows clear signs of wear or use beyond initial trying on.
  • The product is missing original tags, labels, or included accessories.
  • The item is part of a final sale, listed in the clearance section, or purchased with a discount, unless the item was incorrect or damaged upon arrival due to a Raccsy error. We appreciate your understanding and cooperation in helping us maintain the quality and integrity of our personalized products.

5.What products can be returned for?

When submitting an authorized return, you can choose one of the following options:

  • Asking for a refund: We will offer a full refund for the returned item(s) if eligible.
  • Asking for an exchange: You can request an exchange for the same product (if available) or a different product with an equal final price. For exchanges involving price differences or specific requests, please contact us at Support@Raccsy.com.

6.Process to initiate a return

Before returning anything, please contact our customer service team at Support@Raccsy.com or (866) 410-9558. Often, we can find a solution without requiring a return, saving you time and effort.

To ensure a fast and smooth return process, all return items must be sent back to the warehouse address provided on the Return Merchandise Authorization (RMA) form issued by the Raccsy Customer Support team.

  • Authorization Required: Customers must return the package according to the shipping address and instructions on the RMA document.
  • Shipping Costs (Initial): For authorized returns, the customer may need to initially cover the shipping fee for returning the package (this cost will be reimbursed later if the return qualifies as a free return under Section 2). Please follow the specific instructions provided by our team regarding shipping payment.
  • Unauthorized Returns: Packages sent back without prior authorization or not following the RMA instructions will not be accepted or processed. Here are the steps:
  • Step 1. Contact Customer Service to explain the issue. If a return is deemed necessary, you will be provided with an RMA form. Please clearly describe the issue on the form and complete all required information.
  • Step 2. Provide clear pictures (under 2MB each) showing the problem (e.g., damage, wrong item) and the item's outer packaging.
  • Step 3. Once we review the RMA form and photos, we will confirm if the return is authorized under warranty/policy and email you the RMA confirmation and return instructions, including the return shipping label. Check your email regularly.
    • If it's a free return (Section 2), the return label provided will be pre-paid by Raccsy.
    • If the customer is responsible for the return shipping cost (e.g., change of mind), we will send the return label, and you will need to pay the carrier when shipping the package back.
  • Step 4. Use the provided label and ship the package according to the return instructions from our team.

7. Where to return?

The specific return warehouse address will be indicated on the return shipping label provided via email by our customer service team after your return is authorized. Please download, print, and securely affix this label to the outside of the return package.

8. How to return?

We accept product returns by mail only. Please ship the authorized returned product back to the warehouse address specified on the return label provided.

9. How can I find the return label?

As mentioned, the return label for an eligible and authorized return will be emailed to you by the customer support team once they verify and accept your return request. Please download, print it, and stick it clearly on the outside of the returning package.

10. How do you give refunds? (if applicable)

Once our warehouse receives and inspects the returned items, we will process your refund, typically within 1-3 business days. The refund will be issued back to your original payment method used for the order.

The time it takes for the refund to appear in your account depends on your bank or card issuer, usually taking 7-10 business days, but sometimes longer. If you haven't received your refund after this period:

  1. First, recheck your bank account or credit card statement.
  2. Then, contact your credit card company or bank, as there may be processing time before the refund is officially posted.
  3. If you've done all of this and still have not received your refund, please contact us at Support@Raccsy.com or (866) 410-9558.

11. How do you give a replacement? (if applicable)

If you requested an exchange, once our warehouse receives and inspects the returned item, we will prepare and ship the chosen replacement product to your original shipping address. Please note: The customer may be responsible for the shipping cost of the replacement item, unless the original return was due to an error by Raccsy (as listed in Section 2). Please confirm this with customer service when arranging the exchange.

12. Who pays the shipping charges for returns?

  • Within 30 days for eligible free returns (Section 2): Raccsy covers the return shipping cost. The label we provide will be pre-paid.
  • Within 30 days for returns not due to Raccsy error (e.g., change of mind, ordered wrong size/color): If the item meets the return conditions (Section 3) but the reason is not listed in Section 2, the customer is responsible for the return shipping cost. This cost will be based on the actual price charged by the shipping carrier.

13. Is there any restocking fee applied?

Currently, Raccsy does not charge a restocking fee for returned items, provided they meet the eligible return conditions outlined in Section 3 and the return process (Section 6) is followed correctly.