Raccsy
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FAQ

Welcome to Raccsy’s FAQ page! We’ve compiled answers to the most frequently asked questions about our products and services. If you don’t find the information you're looking for, feel free to contact our customer support team for further assistance.

RETURN & REFUND

1. I received the wrong item, what should I do?

We sincerely apologize for any inconvenience caused! If you received the wrong item, please contact our customer service immediately, and we will happily offer a free replacement order.

For detailed instructions, please refer to our Return & Refund Policy.

If you have any other concerns, don’t hesitate to reach out to us for additional support.

2. I’m not satisfied with the printing quality, what should I do?

We take pride in the quality of our products. If you’re not satisfied with the printing quality, please contact us right away. We'll inspect the issue and reprint any flawed items free of charge. Please check our Return & Refund Policy for more details.

3. I ordered the wrong size or color, what should I do?

If you realize you've ordered the wrong size or color, please contact our customer service within 4 hours of placing the order to modify or cancel it. After 4 hours, the order has already entered production, and modifications can no longer be made. However, we will do our best to find a suitable solution for you.

Please reach out to our team, and we’ll assist you as best we can.

SHIPPING & DELIVERY INFO

1. International buyers: What about customs? Will I be charged for duties or customs when my package arrives in my country?

Import duties, taxes, and customs charges are not included in the item price or shipping costs. These charges are determined by your country’s customs office, and you will be responsible for paying them.

We recommend checking with your country’s customs office to determine any additional costs.

2. How much is shipping?

Shipping costs are calculated based on your delivery address. After entering your address and choosing your shipping method during checkout, the total shipping cost will be displayed before completing your purchase.

3. I never received my package, what should I do?

If your package hasn’t arrived within 30 days, please reach out to us through our Contact Us page. We’ll investigate and assist you in tracking your order.

4. Can I track my package?

Yes, once your order has shipped, you will receive a tracking number via email. You can use this to track your order through our Order Tracking Page. If you don't receive the tracking number or have issues, please contact our support team for assistance.

5. When can I expect to receive my package?

Our products are custom-printed to ensure the best quality, so it typically takes 1-3 business days to process and print your order before shipping.

  • **US Shipping Time Estimates: **Standard Shipping: 5-7 business days after printing.
  • **International Shipping Time Estimates: **Standard Shipping: 10-15 business days after printing.

Please note that shipping times may vary due to product demand or shipping delays, but we’ll keep you updated every step of the way.

PAYMENT

1. What is the type of currency mazezy.com is using?

All prices on Raccsy.com are in USD (U.S. Dollars).

2. When will my card be charged?

Your card will be charged immediately after your order is successfully placed.

3. What type of payments do you accept?

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options to ensure your shopping experience is as smooth and safe as possible.

GUARANTEE

1. Do you offer a 100% satisfaction guarantee?

Yes! We guarantee the quality of our products. If you receive a damaged item, poor-quality printing, or the wrong item, we will offer a free replacement or a refund. Please refer to our Return & Refund Policy for more details.

2. How Secure Is My Personal Information?

At Raccsy, your privacy and security are our top priorities. All transactions are encrypted using SSL (Secure Socket Layer) technology to protect your personal and payment information. We only use your information to complete your order and will never store sensitive data.

Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

MY ORDER

1. I placed my order, but I have not received my confirmation email yet.

First, please check your spam folder. If you still can't find the confirmation email, don’t worry! Just contact us, and our customer service team will assist you promptly.

2. I changed my mind, can I cancel or modify my order?

You can request a modification or cancellation within 4 hours after placing your order. After this time, the order is already in production and cannot be modified. To help you choose the right size and style, we’ve provided detailed product descriptions and size charts on each product page.

3. I’m so excited to receive my order! How do I check my order status?

You can check the status of your order by visiting our Order Tracking Page and entering your order details.

4. How do I place my order?

Simply select your desired product and style, then click “Add to Cart.” Follow the steps in the checkout process to complete your order, and we’ll prepare it for shipment as soon as possible.

PRODUCTS & DESIGN

1. What types of products does Raccsy offer?

We offer a wide variety of apparel and gifts, all featuring unique raccoon-inspired designs. Our product categories include:

  • Unisex Clothing
  • Women’s Clothing
  • Men’s Clothing
  • Kid’s Clothing
  • Oversized Apparel (T-shirts, Sweatshirts, Hoodies)
  • Hawaiian Shirts
  • Raccoon Lover Gifts (for Her, Him, and Kids)
  • Occasional Gifts (Father’s Day, etc.)

2. We also offer exclusive Raccoon Designs, such as:

  • Raccoon Moon
  • Cowboy Raccoon
  • Cottagecore Raccoon
  • Vintage Raccoon
  • Sarcastic Raccoon
  • Meme Raccoon
  • Trash Panda

If you have any additional questions or concerns, feel free to contact us via email at support@raccsy.com, and our team will be happy to assist you.

Information:

  • Phone:(866) 410-9558(Mon - Fri | 9am - 5pm EST)
  • Email: support@raccsy.com
  • Address: 950 E State Hwy 114 Ste 160, Southlake, TX 76092, United States